top of page

This section highlights my ongoing expansion of knowledge and skills through continuous learning. It allows me to identify and

understand my skill strengths and the areas where I need improvement. These experiences are self paced, and in each section I

document my learnings and the ideas that I can implement in the area that I am working to develop.

Continuous learning

The Complete Guide to building winning shopping experiences

What I learned: The shopping trip should include high-quality, engaging product content and innovative shopping options.  The information should be consistent and dynamic. Tools should include videos, virtual kibble viewer, augmented reality (AR), and digitally mimic the in-store experience making shopping fun, interactive, and convenient.

Ideas that can be implemented based on learnings: Interactive content to enhance and mimic the in-store experience, through diet question quizzes and a tool to detail our kibble technology. Add a tool that will allow customers to view the kibble size and shape when selecting what food to purchase. Adding video testimonials increases the decision to buy for two out of three people when purchasing online. Interactive Content replaces the salesperson at the store, allowing for consumers to emulate an in-store experience, by adding quizzes.

Essential Ecommerce KPIs for the Digital Shelf

What I learned: KPIs reflect your business goals or objectives and how successful your business is towards achieving those goals and objectives. An example would be conversion rates. Metrics are used to track the performance of specific activities or certain aspects of your business, such as click-through rates in paid advertising. Maximining PDPs (Product Page Details) with detailed information, enhanced content, and promotion of the consumer's voice will build loyalty and highlight the premium brand.

Ideas that can be implemented based on learnings:  Include relevant search terms and product descriptions to improve search engine optimization (SEO) on every PDP. Increase scientific content through interactive videos and tools, comparison charts, and interactive components, as if the consumer were there touching the bag or can of food.  

Winning Expert strategies to compete on Amazon

Salsify Webinar

Alexandra Alves, Senior Analyst Relations

Jerome de Guigne, EComas Founder

What I learned: Consumers may start at Amazon for a purchase, but they do not always purchase from that site, as they may use it for education or price comparison. Search rank is how soon or high on the search our products are appearing, and it is also referred to as market share. Thirty-five percent of shoppers click on the first item that appears on the list. Creating "consumer first content" is the best way to win the algorithm: Product description, Customer Reviews, along with video and images.  The search engine results page (SERP) creates better content increasing your SERP rank.  Optimize length of titles, bullet points, and descriptions. Going up one letter grade on the ranking can increase your purchases. Emotional products are where a consumer needs to TRUST THE BRAND before making a purchase. Eighty-two percent of "Emotional" product pages ranked in the top 10 for sales that have A+ content.

Ideas that can be implemented based on learnings:  Stronger e-Content to drive the choice of a preferred product. Use advanced detailed search terms to increase how often we fall in the top three. Achieve the ranking of top 10% to have A+ content: pictures, titles, video, and interactive content. Consider how we are getting the online shopper the information that they normally would be receiving in store.  Utilize below the fold for A+ content, such as videos, comparison charts and add features for smart speaker shopping.

Salesforce Certification - Trailhead training

Salesforce Training

Badges.jpg

What I learned: Through this platform, I have learned the basics of CRM, and used this tool to help facilitate development and rollout of new enhancements for the Veterinary business unit. Customers respond positively to product messaging that is consistent across sales channels.

Ideas I have implemented based on learnings: A continual need to assess and evolve current trends, as shopping habits change based on society situations. Since 2019, 34% of US consumers reported they shop the same was as they did before the pandemic. Increase video as 88% of consumers say they want to see more video content from brands. Ensure that all our PDPs have the same consistent message to win consumer trust.

The Complete Guide to Brand and Retailer Collaboration

What I learned: Consumers in today's global community shop regularly both online and in-store and rely on digital information to research products and make purchases. Visiting a store just to research is not happening as it used to with today's shoppers.  

Ideas that can be implemented based on learnings: better time management with processes to create a more efficient workflow, utilization of the help guides to troubleshoot user errors.

MarsU EdCast 

PDS Digital Marketing modules

Perfect Digital Store .jpg
  • Royal Canin PDS - Digital Marketing Key Beliefs module with download

  • Royal Canin E-Commerce Digital Merchandising Key Beliefs with download March 2019 version

  • Perfect Digital Store recorded presentation: Digital 60, Segment Specific Materials, Circus Street Lessons, other learning resources for PDS

Salsisfy  Webinars

User Group

  • 08/23/2022 User Group with Chungyee Pho from Lindt.  Link

SAAS Learning (Digital Genius-MARS)

  • 08/18/2022 Manage Headspace:  OneNote

  • 08/18/2022:  Learn the basics of Microsoft 365

  • 08/15/2022:  learn how to collaborate with SharePoint Online Event Notes

  • 08/22/2022:  Explore the Microsoft 365 Desktop

  • 10/12/2022:  Navigating Windows 10

  • 10/14/2022:  Connect across your organization with Yammer

  • 10/19/2022:  Stay productive when working remotely

  • 10/20/2022:  Generate more time with MS Teams

  • 10/20/2022:  Learn to work more securely

bottom of page